Frequently Asked Questions

A cloud service for doctors in Bangladesh — structured prescriptions, chamber-tagged visits, and automatic chamber-wise fee/revenue/settlement accounting. Each account belongs to one doctor (the tenant).

Yes. Free: unlimited prescriptions and settlement. AI assist is pay-as-you-go. Patient SMS is free within a published fair-use limit. That includes chamber-wise revenue and settlement and one assistant seat, with no card needed. Plus is an optional paid extra. Everything listed in the Free plan stays in the Free plan. The limits are published on the Pricing page; details in the Terms.

Prescriply is cloud-first, but it is not “fails offline”. While you build a prescription it autosaves to your device and a sync outbox pushes it once the connection returns, so a load-shedding drop mid-visit does not lose your work. Issuing the finished prescription and loading past records still need a connection. Full comparison in cloud vs offline prescription software.

AI credits and Plus are what Prescriply sells, and their prices are final and VAT-inclusive: you pay the listed price with no VAT added at checkout — any VAT is accounted for centrally, not charged on top. The payment page (EPS) may add about 2% of its own fee to what you pay. You receive an invoice for your records after payment. Everything else is free.

Patient SMS is free within the published daily fair-use limits, and goes only to patients who agreed to receive SMS (the prescription link goes to the number the patient gave). Sign-in codes and prescription links do not count toward the limit. Messages are sent through the GenNet gateway.

Plus is optional. It costs ৳199 for 30 days or ৳1,990 for 365 days, VAT included. Twelve 30-day plans cost 12 × ৳199 = ৳2,388, so the 365-day plan costs ৳398 less. The payment page (EPS) may add about 2% of its own fee to what you pay. Everything listed in the Free plan stays in the Free plan. See Plus on the Pricing page.

Plus adds ৳200 of AI credit every 30 days (12 times on a 365-day plan), unlimited assistant seats while your plan runs, and a direct WhatsApp line to our developer and product manager. Feature requests from Plus doctors are reviewed first; anything we build ships to every doctor. We do not promise a response time.

No. Plus never renews by itself, and nothing is charged unless you pay. When your plan is about to end you can renew in one tap, and paying before it ends adds the new days to your current end date, so nothing you paid for is lost. You can choose the 30-day or the 365-day plan.

Every 30 days of a Plus plan you paid for adds ৳200 of AI credit; a 365-day plan adds it 12 times. Plus credit is used before credit you buy, and unused Plus credit carries over up to ৳200. Plan days from a code, a referral month or a partner seat add assistant seats only.

Your Free plan continues unchanged. Assistant seats beyond Free's one stop working 14 days after your plan ends, and the longest-serving assistant keeps working. The direct WhatsApp line is no longer shown, and no more Plus credit is added. Plus credit already in your wallet stays and can still be used.

Within 14 days of your first Plus payment you can ask for a full refund. After that, a 365-day plan is refunded pro rata for the days you have not used, minus any Plus AI credit you have already used. We refund by hand: ask through the contact form or by email.

Nothing changes until your paid period ends: a plan you bought stays active to its end date and never renews. Pro and Clinic are no longer sold; a plan bought as Pro now runs as Plus, with unlimited assistant seats and the Plus AI credit for the days that remain, as your Billing page shows. You can ask us to return the unused days as AI credits or as a refund.

For example: 1+0+1, after meals, 3 months. You can easily set the dose, timing, and duration for each item.

Only the patient-instruction layer, and only if you ask for it. Turn on the “Instruction language” setting and the dose pattern, food relation and duration render in Bengali. Drug names, strengths and quantities always stay in English with 0–9 digits, because a pharmacist dispenses against them — a patient-safety rule, not a style choice.

The drug database is compiled from the MedEx Bangladesh medicine index — a commercial drug-information source, not a DGDA data feed — and is provided for reference. It is not a recommendation to prescribe any specific drug; the final decision is the doctor's.

The AI assist (powered by Amazon Bedrock) is supportive and advisory only — it can make mistakes and is not a substitute for professional judgment. Final responsibility for all diagnoses, medicines, and doses rests with the prescribing doctor. Always verify before use.

Every visit and fee is counted to a specific chamber. There are three share models — FULL (all yours), SPLIT (percentage split), and RENT (a fixed rent). DAILY chambers settle each day, MONTHLY chambers settle at month-end. All calculations are exact to the paisa — no float drift.

By visit type: NEW → new fee, REPORT → report fee, FOLLOWUP → follow-up fee. If a follow-up falls within the configured free-follow-up window, the fee is treated as ৳0. This is controlled from a single source, so the calculation stays consistent everywhere.

Yes. A BM&DC-registered doctor may issue a digital prescription in Bangladesh — the BM&DC telemedicine guidance (2020) and the ICT Act 2006 recognise electronic records and signatures, and the prescribing doctor stays fully responsible. See our guide on e-prescription legality.

Your BM&DC/registration information is collected during registration; once our verification process is complete, the Verified badge is shown on your profile. It is not a guarantee of competence, only an indication of identity verification.

Every prescription carries a QR code and a public authenticity link. Opening it shows an “Authentic prescription” banner naming the issuing doctor and chamber, the doctor's BM&DC registration number, and the prescription exactly as issued — so nothing can be quietly altered. When the doctor has completed BM&DC verification, it also shows a “Reg. verified by Prescriply” badge. See how to check a prescription is genuine.

Search the official register at verify.bmdc.org.bd by the doctor's registration number (MBBS numbers use an “A-” prefix — enter the digits and pick MBBS or BDS). A registered doctor returns a matching record. See how to verify a doctor's BM&DC registration.

Every prescription has a secure link/QR and can be sent by SMS. The patient can view their own prescription using an OTP/token — no account required.

It shows the prescription — doctor, chamber, diagnosis and medicines — because that is what a pharmacy or patient needs to read. It deliberately withholds your national health ID, mobile number and home address; those stay on the doctor's own copy and the OTP-protected patient portal.

Yes — TLS encryption, bcrypt password hashing, OTP verification, role-based access, and tenant-based row-level isolation. Details in Data Protection and the Privacy Policy.

The app and data are hosted in AWS Asia Pacific (Singapore, ap-southeast-1), with the database on Amazon RDS for PostgreSQL in that same region. As Bangladesh's data-protection rules evolve, our roadmap includes a synchronised copy of sensitive health data within the country — see Data Protection.

You can close your account at any time. Clinical records may be retained for the applicable statutory retention period, after which they are securely deleted or anonymized — details in the Privacy Policy.