Frequently Asked Questions

A cloud service for doctors in Bangladesh — structured prescriptions, chamber-tagged visits, and automatic chamber-wise fee/revenue/settlement accounting. Each account belongs to one doctor (the tenant).

Yes. The Free plan (৳0) includes every feature — chamber-wise revenue and settlement — but limits you to 200 prescriptions in total (a one-time allowance, not a monthly reset). For unlimited prescriptions, choose Pro (৳199/month) or Clinic (৳499/month). Prices are final — you pay exactly the listed amount, with no VAT added at checkout. Details in the Terms.

Prescriply is cloud-first, but it is not “fails offline”. While you build a prescription it autosaves to your device and a sync outbox pushes it once the connection returns, so a load-shedding drop mid-visit does not lose your work. Issuing the finished prescription and loading past records still need a connection. Full comparison in cloud vs offline prescription software.

Plan prices are final: you pay exactly the listed price (Pro ৳199, Clinic ৳499) with no VAT added at checkout — any VAT is accounted for centrally, not charged on top of each subscription. You receive an invoice for your records after payment. SMS and AI credits are billed separately, pay-as-you-go.

OTP and patient-notification SMS are sent through the GenNet gateway. Separate prepaid packs apply for SMS and AI usage depending on volume; current rates and packs are shown in the app on the billing page.

Upgrade to Pro or Clinic at any time from the billing/plan page in the app. Upgrades take effect immediately; if you downgrade or cancel, access continues until the end of the current period.

For example: 1+0+1, after meals, 3 months. You can easily set the dose, timing, and duration for each item.

Only the patient-instruction layer, and only if you ask for it. Turn on the “Instruction language” setting and the dose pattern, food relation and duration render in Bengali. Drug names, strengths and quantities always stay in English with 0–9 digits, because a pharmacist dispenses against them — a patient-safety rule, not a style choice.

The drug database is compiled from the MedEx Bangladesh medicine index — a commercial drug-information source, not a DGDA data feed — and is provided for reference. It is not a recommendation to prescribe any specific drug; the final decision is the doctor's.

The AI assist (powered by Amazon Bedrock) is supportive and advisory only — it can make mistakes and is not a substitute for professional judgment. Final responsibility for all diagnoses, medicines, and doses rests with the prescribing doctor. Always verify before use.

Every visit and fee is counted to a specific chamber. There are three share models — FULL (all yours), SPLIT (percentage split), and RENT (a fixed rent). DAILY chambers settle each day, MONTHLY chambers settle at month-end. All calculations are exact to the paisa — no float drift.

By visit type: NEW → new fee, REPORT → report fee, FOLLOWUP → follow-up fee. If a follow-up falls within the configured free-follow-up window, the fee is treated as ৳0. This is controlled from a single source, so the calculation stays consistent everywhere.

Yes. A BM&DC-registered doctor may issue a digital prescription in Bangladesh — the BM&DC telemedicine guidance (2020) and the ICT Act 2006 recognise electronic records and signatures, and the prescribing doctor stays fully responsible. See our guide on e-prescription legality.

Your BM&DC/registration information is collected during registration; once our verification process is complete, the Verified badge is shown on your profile. It is not a guarantee of competence, only an indication of identity verification.

Every prescription carries a QR code and a public authenticity link. Opening it shows an “Authentic prescription” banner naming the issuing doctor and chamber, the doctor's BM&DC registration number, and the prescription exactly as issued — so nothing can be quietly altered. When the doctor has completed BM&DC verification, it also shows a “Reg. verified by Prescriply” badge. See how to check a prescription is genuine.

Search the official register at verify.bmdc.org.bd by the doctor's registration number (MBBS numbers use an “A-” prefix — enter the digits and pick MBBS or BDS). A registered doctor returns a matching record. See how to verify a doctor's BM&DC registration.

Every prescription has a secure link/QR and can be sent by SMS. The patient can view their own prescription using an OTP/token — no account required.

It shows the prescription — doctor, chamber, diagnosis and medicines — because that is what a pharmacy or patient needs to read. It deliberately withholds your national health ID, mobile number and home address; those stay on the doctor's own copy and the OTP-protected patient portal.

Yes — TLS encryption, bcrypt password hashing, OTP verification, role-based access, and tenant-based row-level isolation. Details in Data Protection and the Privacy Policy.

The app and data are hosted in AWS Asia Pacific (Singapore, ap-southeast-1), with the database on Amazon RDS for PostgreSQL in that same region. As Bangladesh's data-protection rules evolve, our roadmap includes a synchronised copy of sensitive health data within the country — see Data Protection.

You can close your account at any time. Clinical records may be retained for the applicable statutory retention period, after which they are securely deleted or anonymized — details in the Privacy Policy.